Sensors and pressure mats to monitor those in care
Established in 1985
01837 810 590
Cart 0

Complaints process

We hope that you are pleased with any purchase you have made or service you have received from us, and that you will never have reason to complain - but if there is something you are not happy with, we would like you to tell us straight away so that we can try to put matters right.

 

Complaint handling and dispute resolution process

Contact us straight away

In the first instance, please call us as soon as possible. We will try to sort out your complaint while you are on the phone. If this is not possible, the advisor will agree a course of action with you.

If you are still not happy with our response, please contact us using one of these options:

 

e-mail: contact@frequencyprecision.com

By post:
Frequency Precision Ltd.
Studio 21, Clipper House
33 Trinity Buoy Wharf
London
E14 0FL

 

Escalating the complaint

 

If after contacting us you feel we still have not resolved your complaint satisfactorily, please email or write to our Directors.

e-mail: complaints@frequencyprecision.com

 

By post:
 
The Directors
Frequency Precision Ltd.
Studio 21, Clipper House
33 Trinity Buoy Wharf
London
E14 0FL

 

We will acknowledge your complaint within 48 hours and provide a written response within 14 days. 

Alternative dispute resolution:

 

If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the Online Dispute Resolution platform by following this link.